Thank you for shopping at rasbarsa.online. We value your trust and strive to provide quality products and excellent customer service. Please read this Refund & Return Policy carefully before making a purchase.
1. Eligibility for Returns
Due to the nature of our products, returns are accepted only under limited circumstances.
A return may be approved if:
- You received the wrong product.
- You received a damaged or defective product.
- The product was delivered with significant damage to the packaging affecting the item.
- The product is incomplete or missing parts.
To be eligible for a return, you must contact us within 48 hours of delivery and provide clear photos or videos showing the issue.
2. Non-Returnable Items
For hygiene, health, and safety reasons, we do not accept returns or exchanges for:
- Opened or used products.
- Products with broken or removed seals.
- Intimate or personal-use items after delivery.
- Products damaged due to misuse, improper storage, or customer negligence.
- Items purchased during clearance or promotional sales, unless they are defective.
3. Return Conditions
If your return request is approved:
- The product must be unused and in its original condition.
- All original packaging, accessories, manuals, and invoices (if provided) should be included.
- The item must be securely packed to avoid damage during return shipping.
We reserve the right to reject returns that do not meet these conditions.
4. Refund Policy
Once the returned item is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed using the original payment method whenever possible.
Refund processing times may vary depending on your payment provider, but are generally completed within 5–10 business days after approval.
Shipping fees, payment gateway charges, customs duties, or other service fees (if applicable) are generally non-refundable, unless the return is due to our error.
5. Replacement Policy
Instead of a refund, we may offer a replacement product if:
- The item arrived damaged.
- You received an incorrect item.
- The product has a verified manufacturing defect.
Replacement requests are subject to stock availability.
6. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. If eligible, you may request a return according to this policy after delivery.
7. Return Shipping
If the return is due to our mistake (such as sending the wrong or defective item), we may cover or reimburse reasonable return shipping costs.
If the return is for any other approved reason, the customer is responsible for return shipping expenses unless otherwise agreed.
8. Refused Deliveries
If a customer refuses delivery or provides an incorrect shipping address resulting in a returned shipment, any refund may be reduced by applicable shipping, handling, and other processing costs.
9. Fraud Prevention
We reserve the right to deny refunds, returns, or replacements in cases of suspected fraud, abuse of our return policy, or repeated unreasonable claims.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us before sending any item back.
Website: https://rasbarsa.online/
Email: ContactRasbarsa@gmail.com
Please include your order number, the reason for your request, and supporting photos or videos (if applicable) to help us process your request as quickly as possible.